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Is It Better to Book Directly With Hotels? What You Should Know

Vacationers at this time are offered with more booking options than ever before. On-line travel companies (OTAs) like Booking.com, Expedia, and Hotels.com dominate the search outcomes, providing deals and comparisons across hundreds of properties. Nevertheless, a rising number of seasoned travelers are choosing to book directly with hotels. Why? Because direct booking can provide unique advantages that third-party platforms merely can’t match.

Better Rates and Perks

One of the biggest misconceptions in the travel world is that OTAs always supply the lowest prices. While they typically advertise exclusive deals, many hotels guarantee the perfect rate on their own websites. Some even offer worth matching or discounts for guests who book directly.

Beyond price, booking directly often comes with added perks. These might include free breakfast, room upgrades, early check-in, late check-out, or complimentary parking and Wi-Fi. These extras can significantly enhance your keep and are normally reserved for direct bookers or loyalty members.

Greater Flexibility

One other key advantage of direct booking is flexibility. Most hotels offer more generous cancellation and modification policies when you book through their site. With OTAs, modifications might be more complicated and sometimes incur higher charges, especially if the booking is part of a non-refundable promotion.

Direct communication with the hotel additionally makes it simpler to customize your stay. Need a crib within the room? Want a specific floor or view? These requests are more likely to be accommodated when the hotel can work with you directly slightly than through a third-party portal.

Loyalty Rewards and Exclusive Gives

In case you’re a frequent traveler, becoming a member of a hotel’s loyalty program can be very rewarding. Points earned from direct bookings can be redeemed without spending a dime nights, upgrades, or different benefits. Most chains—equivalent to Marriott Bonvoy, Hilton Honors, and IHG One Rewards—only award points for direct reservations.

Hotels also tend to promote their finest provides directly on their websites or through e-mail to subscribers. These exclusive packages may embody seasonal reductions, bonus nights, or dining credits that aren't available through OTAs.

Better Buyer Service

Whenever you book through a third-party site and something goes incorrect—comparable to overbooking or a cancellation—it might be harder to resolve the issue quickly. Hotels typically have limited ability to make changes or concern refunds for OTA bookings, meaning you will have to go through the third party’s customer support, which can delay solutions.

Booking directly gives you a direct line of communication with the hotel staff. If any problems come up, it’s easier and faster to find a resolution. Hotels typically prioritize guests who book with them over those who come through OTAs when it involves upgrades and problem resolution.

When OTAs May Be Useful

That said, OTAs do offer benefits in specific situations. They’re wonderful tools for evaluating prices, areas, and amenities throughout multiple properties at once. Some also bundle deals with flights or automotive rentals for added savings. In the event you’re booking a visit on brief notice or exploring unfamiliar destinations, OTAs can provide useful person reviews and rankings that simplify the decision process.

In uncommon cases, third-party platforms may need access to particular rates during high-demand intervals or provide loyalty points through their own programs, such as Expedia Rewards. However, it’s always value checking the hotel’s direct website earlier than making a final decision.

The Backside Line

Booking directly with hotels typically leads to higher service, added perks, and more versatile terms. While OTAs may be useful for comparability and planning, savvy vacationers increasingly turn to direct booking for a more reliable and personalized experience. Before locking in your next stay, take a moment to check the hotel’s website—you is likely to be shocked at what you find.

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