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Is It Better to Book Directly With Hotels? What You Ought to Know
Travelers as we speak are offered with more booking options than ever before. Online travel companies (OTAs) like Booking.com, Expedia, and Hotels.com dominate the search outcomes, offering offers and comparisons throughout hundreds of properties. Nonetheless, a rising number of seasoned travelers are choosing to book directly with hotels. Why? Because direct booking can offer distinctive advantages that third-party platforms simply can’t match.
Better Rates and Perks
One of the biggest misconceptions in the travel world is that OTAs always supply the lowest prices. While they typically advertise exclusive deals, many hotels guarantee the perfect rate on their own websites. Some even provide price matching or discounts for guests who book directly.
Past worth, booking directly often comes with added perks. These may embody free breakfast, room upgrades, early check-in, late check-out, or complimentary parking and Wi-Fi. These extras can significantly enhance your stay and are often reserved for direct bookers or loyalty members.
Greater Flexibility
One other key advantage of direct booking is flexibility. Most hotels supply more generous cancellation and modification policies once you book through their site. With OTAs, modifications might be more complicated and generally incur higher fees, especially if the booking is part of a non-refundable promotion.
Direct communication with the hotel also makes it simpler to customize your stay. Need a crib in the room? Desire a specific floor or view? These requests are more likely to be accommodated when the hotel can work with you directly moderately than through a third-party portal.
Loyalty Rewards and Exclusive Affords
For those who’re a frequent traveler, becoming a member of a hotel’s loyalty program may be very rewarding. Points earned from direct bookings may be redeemed free of charge nights, upgrades, or other benefits. Most chains—such as Marriott Bonvoy, Hilton Honors, and IHG One Rewards—only award points for direct reservations.
Hotels also tend to promote their best provides directly on their websites or through e-mail to subscribers. These unique packages could embrace seasonal reductions, bonus nights, or dining credits that aren't available through OTAs.
Better Buyer Service
If you book through a third-party site and something goes fallacious—similar to overbooking or a cancellation—it can be harder to resolve the problem quickly. Hotels often have limited ability to make changes or subject refunds for OTA bookings, that means you will have to go through the third party’s customer support, which can delay solutions.
Booking directly gives you a direct line of communication with the hotel staff. If any problems arise, it’s simpler and faster to discover a resolution. Hotels typically prioritize guests who book with them over those who come through OTAs when it comes to upgrades and problem resolution.
When OTAs May Be Helpful
That said, OTAs do offer benefits in specific situations. They’re wonderful tools for evaluating prices, locations, and amenities throughout a number of properties at once. Some additionally bundle deals with flights or car leases for added savings. If you’re booking a trip on quick notice or exploring unfamiliar destinations, OTAs can provide useful person critiques and scores that simplify the choice process.
In uncommon cases, third-party platforms may need access to special rates throughout high-demand intervals or supply loyalty points through their own programs, equivalent to Expedia Rewards. However, it’s always value checking the hotel’s direct website earlier than making a remaining decision.
The Backside Line
Booking directly with hotels usually leads to higher service, added perks, and more versatile terms. While OTAs may be helpful for comparability and planning, savvy vacationers increasingly turn to direct booking for a more reliable and personalized experience. Before locking in your subsequent stay, take a moment to check the hotel’s website—you may be surprised at what you find.
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