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Is It Higher to Book Directly With Hotels? What You Should Know
Vacationers at present are presented with more booking options than ever before. Online travel companies (OTAs) like Booking.com, Expedia, and Hotels.com dominate the search outcomes, providing offers and comparisons across hundreds of properties. Nevertheless, a rising number of seasoned vacationers are selecting to book directly with hotels. Why? Because direct booking can offer distinctive advantages that third-party platforms merely can’t match.
Better Rates and Perks
One of the biggest misconceptions in the travel world is that OTAs always provide the lowest prices. While they typically advertise exclusive deals, many hotels guarantee the perfect rate on their own websites. Some even provide value matching or reductions for guests who book directly.
Beyond price, booking directly typically comes with added perks. These would possibly embrace free breakfast, room upgrades, early check-in, late check-out, or complimentary parking and Wi-Fi. These extras can significantly enhance your keep and are often reserved for direct bookers or loyalty members.
Greater Flexibility
Another key advantage of direct booking is flexibility. Most hotels offer more beneficiant cancellation and modification policies if you book through their site. With OTAs, adjustments could be more complicated and generally incur higher fees, particularly if the booking is part of a non-refundable promotion.
Direct communication with the hotel additionally makes it simpler to customize your stay. Need a crib within the room? Desire a particular floor or view? These requests are more likely to be accommodated when the hotel can work with you directly reasonably than through a third-party portal.
Loyalty Rewards and Exclusive Presents
When you’re a frequent traveler, joining a hotel’s loyalty program could be very rewarding. Points earned from direct bookings can be redeemed free of charge nights, upgrades, or other benefits. Most chains—corresponding to Marriott Bonvoy, Hilton Honors, and IHG One Rewards—only award points for direct reservations.
Hotels also tend to promote their greatest offers directly on their websites or by way of electronic mail to subscribers. These unique packages may include seasonal reductions, bonus nights, or dining credits that aren't available through OTAs.
Higher Customer Service
While you book through a third-party site and something goes wrong—resembling overbooking or a cancellation—it may be harder to resolve the problem quickly. Hotels usually have limited ability to make modifications or challenge refunds for OTA bookings, that means you could have to go through the third party’s customer service, which can delay solutions.
Booking directly gives you a direct line of communication with the hotel staff. If any problems come up, it’s simpler and faster to find a resolution. Hotels typically prioritize guests who book with them over those who come through OTAs when it comes to upgrades and problem resolution.
When OTAs May Be Helpful
That said, OTAs do provide benefits in specific situations. They’re excellent tools for evaluating costs, areas, and amenities across multiple properties at once. Some additionally bundle deals with flights or automobile leases for added savings. Should you’re booking a visit on short notice or exploring unfamiliar destinations, OTAs can provide helpful consumer evaluations and scores that simplify the decision process.
In rare cases, third-party platforms might have access to special rates during high-demand periods or supply loyalty points through their own programs, reminiscent of Expedia Rewards. Nevertheless, it’s always value checking the hotel’s direct website earlier than making a final decision.
The Backside Line
Booking directly with hotels typically leads to higher service, added perks, and more flexible terms. While OTAs will be helpful for comparability and planning, savvy travelers increasingly turn to direct booking for a more reliable and personalized experience. Earlier than locking in your subsequent keep, take a moment to check the hotel’s website—you is perhaps surprised at what you find.
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